Common Questions?

Q. How long does it take for stocks to come in?

A. We usually receive new shipments within 3-4 weeks. If a size is not seen, it means we do not have/ make such size. And if a size has an X mark, this means it's SOLD OUT. We're still waiting for stocks to arrive.

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Q. Do you ship to the UK or any other countries outside the USA? And how much would shipping cost be?

A. Yes we ship to the UK and countries outside the USA. Just choose the country you are in during check-out. And shipping cost will be shown to you before you enter your credit card information to complete your order. But may we remind you that import tax might be applied once the parcel reaches you, which means additional cost up front on your part.

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Q. How do I make an online order?

A. Just click or go to the item/s you want, then choose the size and click ADD TO CART. When you're done adding item/s you'd want to order, on top of the page click CART icon. Review your item/s, and then click CHECKOUT. Input your shipping information, then click CONTINUE. If you have a different billing address, this is where you'll enter the information after or before entering your payment method. Don't forget to review the item and size you are ordering and make sure it is the item & size you want, before entering your credit card information to complete your order.

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Q. Where are your products manufactured?

A. We manufacture the garments in the Philippines.

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Q. Do you have any catalogs you could send me?

A. The complete items we have are in our website. It’s best to subscribe to our newsletter to get the latest updates on our products.

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Q. Do you accept checks as the mode of payment?

A. We do not accept checks as mode of payment. We only accept Credit Cards (VISA, Discover, American Express & Mastercard) and Paypal.

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Q. When will I receive my order if I order today?

A. If you order today, and the product / size is in stock, you should receive your order within 3-5 business days.

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Q. How do I return or exchange a product?

A. We would be happy to replace, exchange or make refunds to you in the unlikely event that you are not completely satisfied with your order within 14 days from dispatch. However, such items must be unworn, unwashed, unruffled in its original packaging and fit for resale and sent back to us at your cost, please note that this implies that you would be responsible for the cost of returning any merchandise to us. You will also need to fill out the return / exchange form on the said page to return or exchange items.

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Q. Do you have retail outlets where I can purchase your products?

A. We do not have any retail outlets yet. As of the moment, the Internet is our only distribution channel. (www.athletican.com : www.amazon.com : www.amazon.co.uk) You can recommend a store name & contact details that you see fit to carry our products in your area, so we can contact them.

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Q. When will I receive my refund?

A. You will receive it within 2-3 business days once the returned merchandise is received and confirmed it is in “Good” condition (see return and exchange policy). It will usually reflect on your statement at the end of your billing cycle.

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Q. How can I cancel or edit an order?

A. We can cancel an order as long as it hasn’t been processed and/or shipped out yet (Usually within 2-4 hours from completely making the order). Otherwise we are unable to make any cancellations or changes if it has been processed and/or shipped already. You can just send us an email or call our customer service hotline to follow-up or inquire about any cancellations or changes in the order.

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Q. When will I receive my order if I order today?

A. If you order today, and the product / size is in stock, you should receive your order within 3-5 business days.

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Q. How do I return or exchange a product?

A. We would be happy to replace, exchange or make refunds to you in the unlikely event that you are not completely satisfied with your order within 14 days from dispatch. However, such items must be unworn, unwashed, unruffled in its original packaging and fit for resale and sent back to us at your cost, please note that this implies that you would be responsible for the cost of returning any merchandise to us. You will also need to fill out the return / exchange form on the said page to return or exchange items.

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 Q. How will I know if my order went through?

A. You will receive an order number confirming your order was successfully shipped once the product is on its way, you will receive another confirmation with the tracking number. Once the product has been delivered, upon delivery you will receive a final email confirming delivery of the order.

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Q. What should I do if I still have not received my order after 3-5 business days since I placed the order?

A. If this happens, it means that your order has been placed on hold because either the item or one of the items included in your purchase is not yet available. We need to wait for your item to be in stock before your order can be shipped out. Or you can send us an email query about your order at customerservice@athletican.com

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Q. If I exchange an item for another item, when can I expect to receive the new item?

A. You will receive the product within 3-5 business days once we receive the returned product/s.

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Q. How are your products shipped?

A. Within the US, Athletican ships through USPS, UPS or FedEx depending on the options seen during check-out. We have a 3rd party shipping partner doing shipping for us.

A. To Canada, via Canada Post.

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Q.How are your products packed? .

A. Athletican products are wrapped and sealed in a plastic pouch to protect the product from contamination. The product in plastic is then placed in a box which is again sealed for your protection. The box is then placed into a shipping box or envelope.

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Q. What if there are defects like holes in the product i receive?

A. There may be lapses in quality control division. If you receive a defective product, just send us pictures for documentation and fill out the Return / Exchange form in our website and we will send replacements free of charge.

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Q. Can your products go in the dryer?

A. Yes, our items can go in the dryer without a problem. Just please try to avoid using any artificial softeners, and use the lowest setting in the dryer or delicate setting.